Delivery & Returns

All orders will be DISPATCHED next business day

We hope to get your L&D gifts under the tree as soon as possible. Please see below our recommended order cut-off dates (please note these dates are guidelines and once dispatched, delivery time-lines are out of our control- please help by ordering early!) x

Order by:

UK (free delivery): Thursday 19th December

UK (express delivery): Friday 20th December

Ireland, France, Germany, NL: Sunday 15th December

Rest of Europe: Sunday 8th December

USA/ Canada: Wednesday 11th December

Australia/ NZ: Monday 2nd December

If you country is not listed or you would like a quote on faster courier options, please drop an email to hello@loftanddaughter.com and we'll be happy to help!

JEWELLERY DELIVERY

UK Standard Delivery : FREE (Royal Mail Tracked 48: 2-3 business days)
UK Express Delivery: £5.00 (Royal Mail Tracked 24: Next business day)
International: £9.00 (Royal Mail international tracked/signed for: 5-10 business days country dependent)

LOUNGEWEAR DELIVERY

UK Standard Delivery: FREE (Royal Mail Tracked 48: 2-3 business days)
UK Express Delivery: £5.00 (Royal Mail Tracked 24: Next business day)
International: Starting from £18.00 via Royal Mail or Courier (3-10 business days, depending on weight & country)

All orders will be sent a dispatch notification with a tracking number. Please keep an eye on your tracking information to ensure you do not miss your delivery. Loft & Daughter is not responsible for parcels which are not-collected or for incorrect delivery addresses. Shipping costs will apply for any Loft & Daughter orders which need re-dispatching and need to be paid for by contacting hello@loftanddaughter.com.

International shipping costs are weight dependent & confirmed at checkout for you.

Please note all international orders (including Europe and the EU) may be subject to additional import duties and custom charges. The purchaser is responsible for covering these charges. please check with your local government website as to what the charges for your country are.

To keep shipping as affordable as possible, I used Royal Mail International Tracked & Signed. If you would like to use a faster courier service, please contact me at hello@loftanddaughter.com and I will be happy to look into options for you.

For International orders in which both a piece of jewellery and loungewear are purchased in the same order, the shipping will be charged at the loungewear cost.

If you have any questions, queries or issues, please do not hesitate to drop me a message at hello@loftanddaughter.com.

EXTENDED CHRISTMAS RETURNS

Gifts bought between 15th November - 20th December are eligible for return until Monday 6th January 2025- please email hello@loftanddaughter.com by the 6th Jan to arrange.

I hope you love your Loft & Daughter purchase. If however you’re unhappy with anything, please email me at hello@loftanddaughter.com and I will do my best to find a solution you’re happy with. I accept returns up to 14 days of receiving goods.

Due to hygiene reasons, I cannot accept the return of earrings, unless they are faulty.

All items must be returned in their original condition, and jewellery in its original packaging. Please send your returns using a tracked/ signed for service and keep proof of postage as I am not responsible for a return going missing. Thank you!